Frequently Asked Questions
Workplace conflict can be complex, sensitive, and time-critical.
Below are answers to some of the most common questions organizations ask when considering professional conflict resolution services. If you need more specific guidance, feel free to contact us for a confidential consultation.
GENERAL QUESTIONS
What is workplace mediation?
Workplace mediation is a structured and confidential process where a neutral third party helps employees, teams, or management resolve disputes through guided discussion and agreement.
When should we bring in a mediator?
You should engage a mediator as soon as conflict begins to affect communication, productivity, or team dynamics. Early intervention helps prevent escalation and legal complications.
How confidential is the process?
All our services are handled with strict confidentiality. Information is shared only with relevant parties and managed professionally to protect your organization and employees.
GENERAL QUESTIONS
What is workplace mediation?
Workplace mediation is a structured and confidential process where a neutral third party helps employees, teams, or management resolve disputes through guided discussion and agreement.
When should we bring in a mediator?
You should engage a mediator as soon as conflict begins to affect communication, productivity, or team dynamics. Early intervention helps prevent escalation and legal complications.
How confidential is the process?
All our services are handled with strict confidentiality. Information is shared only with relevant parties and managed professionally to protect your organization and employees.
GENERAL QUESTIONS
What is workplace mediation?
Workplace mediation is a structured and confidential process where a neutral third party helps employees, teams, or management resolve disputes through guided discussion and agreement.
When should we bring in a mediator?
You should engage a mediator as soon as conflict begins to affect communication, productivity, or team dynamics. Early intervention helps prevent escalation and legal complications.
How confidential is the process?
All our services are handled with strict confidentiality. Information is shared only with relevant parties and managed professionally to protect your organization and employees.
SERVICES & PROCESS
What types of workplace issues do you handle?
We handle employee disputes, team conflicts, disciplinary matters, harassment complaints, policy violations, and other sensitive workplace issues.
How long does mediation take?
The duration depends on the complexity of the issue. Some cases are resolved within a few sessions, while others may require a structured process over a longer period.
What is included in a workplace investigation?
Our investigations involve fact-finding, interviews, evidence review, and structured reporting to ensure fair, unbiased, and compliant outcomes.
Do you support disciplinary hearings?
Yes, we provide independent support and guidance to ensure disciplinary processes are fair, structured, and aligned with HR policies.
BUSINESS & LEGAL CONCERNS
Can mediation help avoid legal action?
Yes. Early and professional mediation often resolves disputes before they escalate into formal legal cases, reducing risk and costs.
How do your services reduce risk?
We provide structured, compliant processes that minimize legal exposure, ensure fairness, and support defensible HR decisions.
Are your services suitable for SMEs and NGOs?
Yes. We work with corporates, SMEs, NGOs, and startups across Kenya.
ENGAGEMENT & COST
How do we get started?
You can contact us via phone, email, or the website form to request a confidential consultation.
Do you offer consultations?
Yes, we offer confidential initial consultations to understand your situation and recommend the best approach.
How quickly can you respond?
We respond to all inquiries within 24 hours.
Do you offer fixed packages or custom pricing?
We offer both structured service packages and customized solutions depending on your needs.
TRUST & CREDIBILITY
Are you independent and neutral?
Yes, we act as a neutral third party to ensure fairness and balanced outcomes.
What qualifications do you have?
Our team has professional HR expertise, mediation experience, and affiliations with relevant professional bodies.
Can you handle sensitive or high-risk cases?
Yes. We specialize in handling sensitive, confidential, and high-risk workplace situations professionally.